How to cut chargebacks: stop bad orders early, fight the ones that land.
Direct answer: Flag chargeback-prone orders with a real-time keep / review / stop call before fulfillment, then respond to disputes with a reason-code-specific evidence package. VerifyLive® does both. RECOVR builds that package for eligible chargebacks and you submit it. There is no recovery fee. We do not offer a chargeback guarantee.
Flat plans from Shield Lite $99/mo — not a percentage of your sales. See pricing or get started.
Prevent what you can. Recover what you can't.
Most chargeback tools do one or the other. VerifyLive works both ends of the same order.
Every order gets a real-time keep / review / stop call before you ship. Chargeback-prone orders surface with the reason cited, so you can cancel, hold fulfillment, or step up verification before the dispute happens. The call is tuned to clear your genuine buyers through. You make the call.
When a dispute still lands, VerifyLive builds an organized, reason-code-specific evidence package for you. You review it and submit it to your processor. There is no recovery fee. Every package is cryptographically signed and independently verifiable.
RECOVR builds the evidence package. You submit it.
RECOVR builds the evidence package. You review it and submit it. There is no recovery fee.
- 01The dispute is pulled in automatically.
When your processor fires a dispute, VerifyLive picks it up — Shopify, Stripe, or Square, all the same way. Nothing to forward, no deadline to track by hand.
- 02An evidence package is built for the exact reason code.
VerifyLive assembles the order, delivery, and transaction proof the card networks actually weigh — organized to the specific reason code the dispute was filed under, not a generic dump.
- 03We build the case. You review it and submit it.
RECOVR builds the case, cryptographically signed and tamper-evident; you review it and submit it through your processor. VerifyLive never files on your behalf — you stay the one who acts, and you keep full visibility into what was sent and where each dispute stands.
- 04There is no recovery fee.
The evidence pack is part of the plan that includes it. Nothing extra is billed if the dispute is recovered, and nothing is billed if it is not. Chargeback evidence assist is available on every plan.
See a sample evidence pack.
This is a sample document for a fictional order. It shows some of the fields a pack can include. A live pack can include more. It is not a filing, and it is not a live order. You review the live pack and you submit it. There is no recovery fee.
- The dispute
- Delivery, including carrier events
- What the order list shows
- Counts for this customer on this shop
- How you file a live pack
SAMPLE DOCUMENT. Do not submit this file.
See the chargeback coming — and fight it with proof
Risky orders are flagged as chargeback-prone before you fulfill, so you can act early. When a dispute still lands, RECOVR builds your chargeback evidence package from your own order data. You review, approve, and submit it. There is no recovery fee. Chargeback evidence assist is on Growth+; stolen-goods recovery is a separate beta surface (included on Growth+ when enabled; add-on on Shield Lite).
A circuit breaker we publish up front.
VerifyLive monitors your chargeback rate in real time and shows you up front where you stand against the card-network thresholds that put your account at risk — the same rule for every merchant, published, not buried. No small print, no discretionary loopholes.
The capabilities behind fewer chargebacks.
Prevention and recovery use the same call. Shopify is the one-click install. Square connects in about five minutes. Stripe is a separate connect.
A call before you fulfill
Every order gets a keep / review / stop call before you fulfill — chargeback-prone orders are called out so you can act. Live.
RECOVR™
RECOVR — builds your reason-code-specific evidence package so you can respond with proof; you review and submit, no recovery fee. Live.
Signed evidence
Every dispute response is cryptographically signed and independently verifiable — tamper-evident proof, not a generic export. Live.
DeliveryShield™
DeliveryShield — catches shipping fraud like fake addresses and package re-routing, a common chargeback driver. Available now.
Refund & abuse detection
Catches refund abuse and velocity patterns that turn into disputes. Live.
In-store payments
In-store payments get the same keep / review / stop call as online orders. You make the call. Live.
The things merchants ask about chargebacks.
Do you offer a chargeback guarantee?+
No — VerifyLive does not offer a chargeback guarantee. We flag chargeback-prone orders before you fulfill so you can act early, and when a dispute lands we build your evidence package for you to review and submit. There is no recovery fee. You keep control of every decision.
Is there a fee if the dispute is recovered?+
No. RECOVR builds the evidence package from your order data. You review it and submit it through your processor. There is no recovery fee. This is not a chargeback guarantee.
Which disputes get an evidence pack?+
RECOVR builds the evidence package on eligible dispute reason codes. Not every dispute is winnable — some, like true fraud with no delivery proof, aren't worth contesting — so we build the package where the evidence supports it and tell you where it doesn't. You review and submit.
How do you help before a dispute even happens?+
Prevention is the first line. Every order gets a keep / review / stop call before you fulfill, with the reason cited, so you can cancel, hold, or verify. You make the call. Stopping the order is always cheaper than winning the dispute.
Stop writing off chargebacks.
Prevention is live today. When a dispute lands, RECOVR builds your evidence package for you to review and submit. There is no recovery fee.