File at IC3 yourself. The form is theirs. VerifyLive does not submit for you.
What this is
After a Stop (blocked order) or a card dispute, you may want to report the incident to the Internet Crime Complaint Center (IC3). That filing is optional.
The IC3 complaint form is the one at https://complaint.ic3.gov. That is their form, not ours. VerifyLive prepares notes from data already on the order — order id, amount, timestamps, IP and device if stored, and the Keep/Review/Stop outcome — so you can paste matching facts into that form. We do not host the form, fill it, or file it.
IC3 is a US internet-crime complaint. It is not the chargeback. VerifyLive does not file the complaint, freeze funds, or recover losses. The chargeback is a different process: you review the evidence package and submit it to your processor.
IC3 says they do not collect evidence regarding complaints and do not accept attachments. Keep originals. Paste text into the form if you want.
Steps
- Open the IC3 copy-pack from the blocked order or the dispute evidence page.
- Copy the notes that match IC3 fields: Did you send or lose money in the incident?; What was your total loss amount?; Transaction Date; IP Address (if shown); Describe what happened in your own words; Other Information. There is no subject line and no complaint-type dropdown on the IC3 form.
- Keep your own copy of the notes with your dispute evidence. VerifyLive does not store a separate IC3 filing.
- Open https://complaint.ic3.gov and fill the IC3 complaint form yourself. The seven steps on that site are: Who is Filing this Complaint?; Complainant Information; Financial Transaction(s); Information About The Subject(s); Description of Incident; Other Information; Privacy & Signature.
- Paste text into the matching fields. Do not expect to upload a file — IC3 does not accept attachments.
- If you submit, save or print a copy of the complaint then. IC3 says they will not email a copy.
Common issues
- Should I report this? File at IC3 if you want a crime complaint on record. Keep the notes. We do not submit for you.
- Will VerifyLive freeze the buyer's funds or recover the money? No. We do not file, freeze, or recover. Card disputes stay with your processor.
- The pack is missing IP or device. We only include those fields when they were already stored on the order. Do not invent them.
- Does filing IC3 win my chargeback? No. IC3 is a crime complaint. Representment is a separate processor process you submit yourself.
- Will IC3 contact me or investigate? IC3 says you will not hear from the IC3, and that the IC3 does not conduct investigations. Referral is at the receiving agency's discretion.
What "done" looks like
You filled the form at complaint.ic3.gov if you chose to file, and you kept a copy of the notes with your evidence. VerifyLive still has not filed, frozen, or recovered anything on your behalf.
Need more help?
Open chat and ask "should I report this?" See also: