Shopify cancel/uninstall follows Shopify's clock. The merchant agreement's written-notice clock is separate.
What this is
Cancellation ends the subscription. Shopify: cancel or uninstall in Shopify Admin — billing follows Shopify's subscription rules, which can end on uninstall. Stripe/Square and the merchant agreement: 30 days written notice so recent orders can still get Keep / Review / Stop and any RECOVR package you still need to submit. After that agreement clock, the account stays read-only for 90 days, then closes. Do not treat Shopify uninstall and the MSA notice as the same clock.
Steps
- Shopify: uninstall or cancel the app subscription in Shopify Admin (Plans in the app if shown).
- Stripe/Square: use billing settings if that control is present, otherwise email [email protected].
- Shopify: finish Shopify's cancel/uninstall screens. Stripe/Square: confirm in billing settings if that control is present, or email [email protected].
- Keep the email confirmation. Note the last bill date. Shopify scoring stops when the app subscription ends.
- On the MSA notice clock (Stripe/Square / written notice), scoring can continue until that period ends so you can still submit a RECOVR package on recent orders.
Common issues
- You changed your mind → Shopify: reinstall or resubscribe in Admin. Stripe/Square: reply to the cancellation email or open chat.
- You're seeing charges after cancelling → Stripe/Square: there is usually one final cycle for the period already started. Shopify: Managed Pricing can end the charge on uninstall — Shopify determines the final charge, not our MSA notice.
- You want to end Stripe/Square sooner than the agreement notice → Email [email protected] with your merchant ID. Shopify uninstall follows Shopify, not that notice.
- You want to delete your data instead of just cancelling → That's a Data Subject Right (DSR). See your privacy rights page or email [email protected].
What "done" looks like
You have the cancellation or uninstall confirmation. Shopify: the app is gone or the subscription is cancelled in Admin. Stripe/Square: you have the email with last-bill and scoring-stop dates. Do not look for a "Cancelled — winding down" widget.
Need more help?
Cancellation isn't always one-way. Open chat if you want to talk through what isn't working — we'd rather fix it than lose you. See also: