onboarding

Getting Started — Your First 15 Minutes

Last reviewed: 2026-08-31

Start on Shopify, Stripe, or Square. This walk-through gets you to a Keep, Review, or Stop call on an order.

What this is

VerifyLive scores each order Keep, Review, or Stop before you fulfill. How you start depends on your stack. Shopify merchants install from the App Store. Stripe and Square merchants use the onboarding wizard at /onboarding. There is no sales cycle and no checkout rewrite.

Steps

  1. Shopify: Install from https://apps.shopify.com/verifylive. Pick Shield Lite or Growth+. On Shopify, Shield Lite and Growth+ each include a 30-day free trial. Stripe and Square have no trial.
  2. Stripe: Start at /onboarding, connect Stripe, register the webhook, then send a $1 test charge.
  3. Square: Start at /onboarding and authorize Square. There is no webhook to paste. If scoring or billing does not activate after you authorize, email [email protected]. Stripe and Square have no trial.
  4. Confirm a storefront order (Shopify) or test charge (Stripe) shows Keep, Review, or Stop. In the Shopify app those labels are Approved, Review, and Blocked.
  5. Decide who on your team handles Review, then go live only after a test or recent order has scored.

Common issues

  • You cannot find the app → Use the listing URL above. Search VerifyLive. The listing is live; it is not waiting on App Store review.
  • Stripe Connect is unavailable → Your Stripe/Square signup may be in review. See application-on-hold. Shopify installs do not use that hold path.
  • No decision on a Shopify order → Admin-created orders may not be screened. Place a storefront order after a plan is active.
  • No decision on a Stripe test charge → The webhook is not verified. See webhook-setup.

What "done" looks like

A real or test order shows Keep, Review, or Stop (Approved / Review / Blocked in the Shopify app). Shopify merchants see the app inside Admin. Stripe/Square merchants see the dashboard live or in test mode.

Need more help?

Open chat from the Shopify app or your dashboard. See also:

Still need help?

Open chat from inside your dashboard for an immediate response.

Or contact us →