Shopify plan changes happen in the app (Shield Lite ↔ Growth+). Stripe/Square changes use the billing portal.
What this is
Published self-serve plans are Shield Lite and Growth+. Shopify merchants change plan inside the app; Shopify bills the subscription. Stripe/Square merchants change plan from billing settings if that screen is present, otherwise email [email protected]. Professional and Business are custom quote — not a Shopify self-serve upgrade. Downgrades apply at the next billing cycle so we do not refund mid-cycle.
Steps
- Shopify: open Plans in the app. Stripe/Square: open billing / plan settings if that screen is present.
- Shopify: pick Shield Lite or Growth+ and approve Shopify's charge screen. Stripe/Square: confirm the change if a Change Plan control is shown; otherwise email [email protected].
- Shopify upgrades and downgrades follow Shopify's subscription rules. Stripe/Square upgrades charge the prorated difference on the card on file.
- For a Stripe/Square downgrade: the current tier stays until this cycle ends; the new price starts next cycle.
- For a custom Professional or Business quote, email [email protected] — do not expect that checkout in the Shopify app.
Common issues
- The "Change Plan" button is grayed out → Your account has unpaid invoices. Settle the balance first; the button enables once payment clears.
- You upgraded but don't see the new benefits → Force-refresh the dashboard. Stripe webhook lag is rare but possible — wait 30 seconds and refresh.
- You downgraded but were charged the old tier → Stripe charges for the cycle in progress at the old tier; new tier price applies starting the next cycle. This is by design; not a bug.
- You want to cancel entirely → That's separate from a tier change — see cancellation.
What "done" looks like
Shopify: the app Plans page and the next Shopify invoice show the new plan. Stripe/Square: the next processor invoice or receipt shows the new price.
Need more help?
Tier-change questions? Open chat with the tier you're moving from and to. See also: